Technical Support & After Care
Our experts are on hand to provide technical support and aftercare for electrical installations, smart home automation, audio visual setups, data networks, home cinema and security systems in Hampshire and Dorset. We aim to constantly exceed customer expectations, and key to that is providing unparalleled installation support and maintenance to new and our existing clients. We offer a comprehensive range of support services geared to each customer’s individual requirements.
Technical support of electrical installations
We have a team of electricians dedicated exclusively to providing you with technical support of your electrical installations. We offer a range of support packages and also carry out electrical maintenance and servicing on an ad-hoc basis. Our smart technology consultants and engineers can provide system checks, software updates, design advice, hardware upgrades, remote diagnostics, programming alterations and maintenance.
After Care & Electrical Maintenance
Looking for an electrical installation after care service? or ongoing electrical maintenance? We offer planned preventative maintenance contracts which are tailored to meet your requirements and installation, with the maintenance carried out with discretion and minimum disruption. We understand electricity plays a fundamental role in our modern lives, most homes and businesses cannot operate without it. Being such a critical requirement it is vital that electrical installations are kept up to date and in good operating condition. Not only for safety but also reliability, helping to prevent losses due to power outage. Despite all the recent advances in electrical technology, the old cliche still holds true: prevention is better than cure. Our team specialise in a range of electrical services including electrical testing and ongoing electrical maintenance support.
Smart Home Automation Support
We design and install smart home automation systems which will continue to work long after the project has been completed and handed over, However as with all complex technology systems, regular servicing and software updates are required to ensure that your smart home automation system continues to operate correctly and efficiently. We offer a few different levels of support which include remote and on-site support, health checks, system upgrades and programming alterations.
Smart Home Rescue
Do you need a smart home rescue? Maybe you have an existing lighting control system that is no longer functioning correctly or a home cinema that is out of date and needs upgrading. If you have an existing system which was installed by another company, but you have lost faith in their abilities, we would welcome the opportunity to take over the care of your system and maintain it for you. By no means does your system need to have been installed by us to take out one of our support packages.
Our field engineers will carry out an inspection and audit to check the current state of the system and its operation. We will then produce a report of our findings along with the options available to you and the costs involved for any upgrades required for us to take over responsibility for your system. Working with our clients we will tailor a bespoke cost-effective support plan to care for your system. Allowing you to continue to enjoy your smart home system to its full potential for many years.
Data Networks & WiFi Technical Support
Do you have a data network which offers consistently poor performance? Specialising in data networks and managed WiFi, we can provide a complete range of networking technical support. With many years’ experience building high-performance data and WiFi networks, we can offer expert advice and guidance to help identify and rectify the issues that you’re experiencing. Our engineers have been successfully delivering tailored IT solutions to homes and business for many years.
Network problems are often due to one of two causes; hardware or configuration. Hardware faults or capacity issues can cause bottlenecks and slowdowns in the network. Configuration faults are caused by incorrect commissioning or an inefficient set-up of the network, causing issues across the system.
Our network engineers are on hand to carry out copper, fibre and wireless (WiFi) network testing with the latest cutting edge network analysis tools and up-to-date equipment from market leaders to ensure we get to the root of the problem. We will assess both your wired and wireless networks and infrastructure, offering advice and solutions where applicable. We can then replace any hardware or reconfigure the network to provide you with optimum performance so that you have a fast, reliable, secure and stable Internet connection.
Request Technical Support
If you require technical support, servicing or maintenance in any capacity then please don’t hesitate to contact us. One of our experienced technicians will receive your enquiry and get back to you as soon as possible. Whether you are a homeowner or enquiring on behalf of a business, we welcome your enquiry and look forward to assisting you further.